Mission: Develop and implement the “future vision underwriting” of a risk assessment area with an already established point-of-sale solution.

Content:

• Increased straight-through processing rate in disability, basic capabilities, and life insurance for multiple distribution channels
• Revising information requirements such as GP reports, medical certificates and questionnaires while maintaining the same risk quality.

Process:

• Improvement of customer and sales friendliness through streamlined rulesets and layman wording.
• Continuous Optimization of Point-of-Sale rulesets: Establishing data-driven processes for continuous improvement of straight-through processing rates and monitoring mechanisms to meet risk management requirements

Culture, Mindset and Personal Development:

• Revision of task and role profiles together with employees, as a basis for redesigning the allocation of tasks and team structures.
• Elaboration of content and process improvements together with “agile” employee teams
• Introduction of a new communication approach towards distribution partners, with underwriting in the driving seat
• Development of a training and development concept, accompanied and implemented by team members

Mission: Revise underwriting manual for a more “loop-free” underwriting and improved market positioning.

Content:

• Redefinition of the underwriting manual in a close, now institutionalized exchange with the actuarial department and sales partners
• Data-driven revision of information requirements, especially in disability insurance, with a significant reduction of information requirements and with optimization of questionnaires, thereby realizing cost savings.

Process:

• Faster feedback times to distribution partners and more final decisions, using clear decision guidelines in combination with the revised underwriting manual
• Establishment of a (data- and experience-driven) process for constant maintenance of the acceptance guidelines by a project team of experts specially trained for this purpose

Culture, Mindset and Personal Development:

• Establishment of a continuing education program that is closely linked to changes in the content of the underwriting manual
• Enhanced (decision-making) competence through training and a change in mindset focused on more personal responsibility for underwriting decisions

Mission: Develop & implement a vision for underwriting based on the collaboration of underwriting, actuarial and product management.

Content:

• Partial re-definition of the underwriting policy in close collaboration with actuarial, product management and the board of directors
• Data-driven revision of information requirements, especially in disability and life insurance, focused on reducing requirements, while simultaneously optimizing questionnaires, etc.

Process:

• Risk-based review of the internal interface portal between underwriting and the policy service for a faster conclusion of straight-forward cases
• Accompanying the decision and selections process towards a point-of-sale risk underwriting tool

Culture, Mindset and Personal Development:

• Establishing a cross-functional project collaboration of underwriting, product management and actuarial.
• Supporting the organizational restructuring of underwriting into another department.

Mission: Supporting the development of a structure for and the implementation of the ruleset for a self-developed point-of-sales app.

Content:

• Rulebook development for income protection and life insurance; provision of insurance medical expertise. Supporting the internal quality assurance and risk management process.
• Preparation and support of approval process with the leading reinsurer

Process:

• Together with the client, from ground-up development of the overall structure of the rule book
• Elaboration of an efficient process in setting up and reviewing the rule-set development

Culture, Mindset and Personal Development:

• Introducing the client’s insurance medical expert to basic rule-set development know-how “on the project”