Today more than ever, risk and benefit assessment are the success factor for profitable growth in life insurance, especially for biometric products: In the past, underwriting and claims handling were often seen as gate keepers to ensure the financial stability of the life insurer. Meanwhile, expectations of customers and distribution partners have changed substantially, an ever-increasing cost pressure paired with the opportunities offered by digitalization require us to fundamentally rethink our approach.
The goal is to create sales- and customer-oriented (digital) underwriting and claims handling, characterized by loop-free, simple and service-oriented processes. At the same time, the requirements for responsible risk management remain. Bridging the gap between these apparent contradictions requires a clear vision of goals that can be brought to life with expertise on processes and content and professional creativity.